Product Shipping Policy
Last Updated: August 25, 2026
Thank you for shopping with Sparkle City Hemp. We are a South Carolina-based business committed to the responsible sale and shipment of lawful hemp-derived products. This Shipping Policy explains where we ship, order processing times, shipping restrictions, and customer responsibilities.
Domestic Shipping
We ship eligible products only to locations within the United States where the possession, sale, and delivery of those products are permitted by applicable federal, state, and local law.
We reserve the right to decline, cancel, or refund any order when we determine that shipment of a particular product to the customer’s destination may be prohibited or restricted.
Availability on our website does not necessarily mean that a product may legally be shipped to every state or locality.
Hemp & CBD Compliance
Products eligible for shipment are intended to comply with applicable federal hemp requirements. When USPS is used, USPS permits qualifying hemp and hemp-derived CBD products in domestic mail subject to applicable laws and documentation requirements. USPS requires mailers to maintain compliance documentation such as laboratory testing, licenses, or compliance reports.
Sparkle City Hemp maintains applicable product documentation and Certificates of Analysis (“COAs”) for products when required.
South Carolina Orders
Orders delivered within South Carolina are subject to South Carolina law governing hemp, CBD, cannabinoid, and consumable hemp products.
Certain categories of hemp-derived or cannabinoid products may be subject to additional restrictions regarding sale, age verification, product testing, labeling, licensing, delivery, or direct-to-consumer shipment.
Sparkle City Hemp will not ship any product to a South Carolina customer when direct shipment of that product is prohibited by applicable South Carolina law.
State and Local Restrictions
Hemp and cannabinoid laws vary considerably between states and can change without notice.
We may therefore:
- Restrict particular products from certain states or ZIP codes;
- Require age verification where applicable;
- Cancel orders containing restricted products;
- Request additional information before fulfilling an order; or
- Modify our shipping destinations as laws and regulations change.
Customers are responsible for ensuring that products purchased from our website may lawfully be possessed and received at their delivery location.
Age Restrictions
Where applicable law requires a purchaser or recipient to be 21 years of age or older, customers must satisfy our age-verification requirements before purchasing or receiving the affected products.
We reserve the right to cancel an order if age verification cannot be completed.
Processing Times
Orders are normally processed within [1–3 business days] after payment and any required verification have been completed.
Orders placed on weekends or holidays will generally be processed beginning on the next business day.
Processing times may increase during holidays, promotions, severe weather, or other periods of unusually high order volume.
Shipping Carriers
Depending upon the destination and products ordered, we may use:
USPS, UPS, FedEx, or another approved carrier.
Carrier availability may vary depending upon the contents of the shipment and the carrier’s current hemp/CBD shipping policies.
Delivery Estimates
Estimated transit times displayed during checkout are estimates only and are not guaranteed.
Sparkle City Hemp is not responsible for carrier delays caused by weather, natural disasters, transportation disruptions, incorrect addresses, or other circumstances outside our reasonable control.
Tracking
When tracking is available, customers will receive tracking information using the email address or mobile number supplied with the order.
Tracking information may take approximately 24 hours after shipment to begin displaying movement.
Incorrect Addresses
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned because an incorrect or incomplete address was supplied, additional shipping charges may apply before the order can be reshipped.
Lost, Stolen or Damaged Packages
If your shipment arrives damaged, please contact us at sparklecityhemp@gmail.com within 48 hours of delivery and provide photographs of the package and damaged products.
For packages reported as delivered but not received, customers should first check with household members, neighbors, the carrier, and the delivery location.
We will assist with carrier claims when reasonably possible, but we cannot guarantee replacement of packages confirmed by the carrier as successfully delivered.
International Shipping
We do not ship CBD or hemp-derived products internationally.
USPS specifically prohibits hemp and hemp-derived CBD products in international mail, including APO, FPO and DPO destinations.
Product Claims
Products sold by Sparkle City Hemp are not intended to diagnose, treat, cure, or prevent disease unless specifically approved for such use by the FDA.
The FDA continues to prohibit marketing unapproved CBD products using therapeutic or medical claims. It also currently takes the position that CBD generally may not be introduced into interstate commerce as an ingredient added to conventional foods and that CBD products cannot presently be marketed as conventional dietary supplements under the existing regulatory framework.
Right to Refuse Shipment
Sparkle City Hemp reserves the right to refuse or cancel any shipment when we reasonably believe that fulfilling the order could violate federal, state, local, or carrier requirements.
If an order is canceled for compliance reasons before shipment, the customer will receive a refund of the amount paid for the affected products.
Changes to This Policy
Hemp and cannabinoid regulations continue to evolve. We may modify this Shipping Policy as necessary to reflect changes in laws, regulations, carrier policies, or our business practices.
Contact Us
Questions regarding an order or this Shipping Policy may be directed to:
Sparkle City Hemp
Inman, South Carolina
Email: sparklecityhemp@gmail.com
Phone: (336) 482-8178
Website: sparklecityhemp.com